For your convenience, JKPL appointed contractor will deliver— at your preferred date and time (subject to availability) with a delivery fee of S$40 which will be reflected in your sales order. However, after appointment is fixed, should you be unavailable, rearrangement can be done provided you inform JKPL at least 24 hours before the appointed time. Please note that JKPL would offer you the next available date and time slot. A separate delivery charge of S$40 will be imposed if the cancellation is made after our delivery team has already been activated to make the delivery or rearrangement done within 24 hours from appointed date and time. However, JKPL is pleased to waive that fee for 1-time rearrangement of delivery date and time if cost of goods ordered exceed S$1,500.
If you are unable to receive the item in person, you may authorize a Singaporean above the age of 18 to receive the item on your behalf. (Please ensure he or she must be able to understand how to operate the product which the delivery and/or technician explain during installation).
There will be no deliveries outside Singapore. Addresses outside Singapore will not be accepted.
Delivery to the first storey (Ground Floor) is free of charge. In the event where the delivery address is a non-lift development, a surcharge of S$30 for each subsequent floor is to be added. (i.e. staircase delivery to the third level of a semi-detached house will cost S$60 additional). We appreciate if you could let us know beforehand if the delivery place has lift access. For bulky items (more than 90kg), additional charges will be imposed by the delivery contractor which is assessed at the site. (There is a charge of S$80.00 for disposing of existing item).
No delivery charges for self-collection.
Non-standard installation (example change of adaptor/connector for washer), additional charges will be imposed by respective contractor.
For queries which are not answered in the above FAQs, please email to us at admin@jk.com.sg or call our hotline at 67430911. Thank you for your support for Juan Kuang (Pte) Ltd.